Job Description

Profile: Client Servicing Executive
Experience: 2+ years
Salary Range: Upto 20k-30k
Job Overview:
Support clients by providing creative suggestions, answering questions, and responding to concerns.
Serve as the front line of support to ensure client satisfaction with event services and layout.
Role and Responsibilities:
Attend leads from all venues, take down the briefing and make the first call to client.
Confirm the first briefing and plan the first meeting with the client.
Explain the company's profile, portfolio, and understand clients' requirements.
Discuss in-house themes as well as current trends with the client.
Conduct ideation and research as per client requirement.
Develop a customized presentation for the client.
Make quotation for the client in coordination with in-house quotation maker and Head of Department.
Stay updated with current market trends and research them in detail.
Finalize budget, theme, and other client requirements.
Follow up post submission of quotation to close the client.
Search for artists if required and provide quotation for the same.
Delegate projects to respective project heads and maintain clear communication of requirements.
Maintain relationships with clients.
Participate in event planning and monitor target costs.
Continuously follow up on event execution as per client's vision.
Maintain good relationships with stakeholders.
Strictly follow SOPs proposed by the company for Client Service Executive.
Report to top management.
Perform any other work assigned by top management.
Communications and Relationships:
Internal: Team Members, Head of Department, Founder, etc.
External: Clients, Vendors, Venues, Artists, etc.
Knowledge, Training, and Experience Required:
Education: Graduation/MBA in Management
Experience: 2+ years
Skills:
? Excellent organizational and time management skills
? Strong analytical and problem-solving skills
? Effective communication skills
? Exceptional customer service skills
? Creative and aesthetic knowledge
? Technical Knowledge
? Negotiation Skill

Skills Required