Job Description

Job Title:

Client Servicing Executive / Client Relationship Executive

Company:

Himalaya International

Department:

Operations / Business Coordination

Job Purpose

The Client Servicing Executive will be responsible for managing end-to-end coordination between clients and internal teams to ensure timely, accurate, and high-quality execution of signage and branding projects, while maintaining strong client relationships.

Key Responsibilities

Act as the single point of contact for assigned clients Understand client briefs related to signage, branding, fabrication, and installations Coordinate with design, production, procurement, and installation teams Prepare and circulate job briefs, timelines, BOQs, and work orders Follow up on approvals for designs, drawings, samples, and mockups Track project progress and ensure adherence to timelines and quality standards Coordinate site visits, measurements, and installation schedules when required Communicate changes, delays, or revisions proactively to clients and internal teams Handle client feedback, concerns, and escalations professionally Maintain project documentation including POs, approvals, and completion reports Support billing, invoicing, and payment follow-ups in coordination with accounts Build long-term relationships to generate repeat business

Required Skills & Competencies

Strong verbal and written communication skills Good coordination, follow-up, and multitasking ability Basic knowledge of signage materials, fabrication, and installation processes Proficiency in MS Excel, email communication, and reporting Client-centric and solution-oriented mindset

Preferred Qualifications

Graduate in any discipline (Management / Marketing preferred) 1-4 years of experience in client servicing, preferably in signage, advertising, or fabrication industry Experience in handling retail branding, mall signage, or corporate projects will be an advantage

Key Performance Indicators (KPIs)

Client satisfaction and retention Timely execution of projects Accuracy in communication and documentation Coordination effectiveness with internal teams Repeat orders and billing efficiency
Work Location: In person

Job Type: Full-time

Job Type: Full-time

Pay: ₹9,509.07 - ₹30,698.70 per month

Work Location: In person