Job Description

Giftlaya.com is India's leading gifting and decoration brand, offering event decoration, customized gifts, hampers, cakes, flowers, and more across multiple cities. We are on a mission to make celebrations memorable with creativity, quality, and customer satisfaction at the core of our services.

Key Responsibilities

Act as the primary point of contact for clients, ensuring seamless communication from inquiry to post-service support. Handle client queries via phone, email, WhatsApp, and other platforms with professionalism and empathy. Understand customer requirements and coordinate with the operations/decoration teams to ensure flawless execution of services. Build and maintain strong relationships with clients, focusing on repeat business and referrals. Manage bookings, track progress, and ensure timely delivery of services (decorations, gifts, cakes, flowers, etc.). Resolve client concerns or complaints quickly to maintain a high level of satisfaction. Work closely with the sales and marketing teams to upsell/cross-sell Giftlaya's services. Maintain accurate records of interactions, bookings, and feedback in CRM tools.

Key Skills Required

Excellent communication skills (Hindi & English fluency is a must). Strong client relationship management and problem-solving skills. Ability to multitask and work in a fast-paced environment. A customer-first attitude with patience and empathy. Basic computer skills (MS Office, CRM/ERP knowledge preferred).

Qualifications

Graduate in any discipline (MBA preferred but not mandatory). 1-2 years of experience in client servicing, customer support, or sales (freshers with excellent communication skills may also apply).

Perks & Benefits

Competitive salary with performance-based incentives. Opportunity to grow with a fast-scaling national brand. Dynamic and youthful work environment. Employee discounts on Giftlaya services.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?28,000.00 per month

Benefits:

Health insurance Paid time off
Education:

Bachelor's (Required)
Experience:

Customer relationship management: 1 year (Required) Communication skills: 1 year (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person

Speak with the employer

+91 9088831541