Job Description

Key Responsibilities

Handle

issuance, reissuance, cancellations, and refunds

of air tickets using

Galileo and Amadeus GDS systems

. Provide

client servicing support

for travel queries, booking modifications, and schedule changes. Process

PNR creations, fare quotations, and ticketing

as per client requirements. Coordinate with airlines for

waivers, refunds, and schedule change handling

. Ensure accuracy in fare rules, tax calculations, commission, and refund processing. Respond to customer queries via

email/phone/chat

within defined SLAs. Maintain proper records of all transactions in line with company policies. Liaise with internal teams and external partners to resolve client issues promptly. Keep updated with

airline circulars, fare updates, and GDS enhancements

.

Requirements

Graduate / Diploma in Travel & Tourism.

2-5 years of experience

in ticketing & reservations with travel agencies or corporate travel desk. Proficiency in

Galileo & Amadeus GDS

(mandatory). Strong knowledge of

airline fare structures, reissuance, refunds, and cancellation policies

. Excellent communication & client servicing skills. Ability to work under pressure and handle urgent requests. Attention to detail, accuracy, and problem-solving skills.

Preferred Skills

Knowledge of

international & domestic airfare rules

. Exposure to

MIS reporting

and handling corporate clients. Customer-first attitude with strong coordination skills.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Work Location: In person