Act as the primary point of contact between clients and internal teams.
Maintain strong, long-term relationships with existing clients.
Regularly communicate with clients to understand their needs, expectations, and feedback.
b.
Campaign Coordination
Liaise between creative, performance, social media, and content teams to ensure deliverables are met.
Monitor project timelines and ensure all campaigns go live as per schedule.
Track project progress using tools such as Trello, Asana, or Excel trackers.
c.
Briefing & Documentation
Draft and share clear, structured briefs with internal teams based on client requirements.
Document meeting minutes, campaign changes, and approvals for all communication.
d.
Reporting & Performance Reviews
Share weekly/monthly campaign reports and performance summaries with clients.
Coordinate with the analytics or performance team to extract and interpret data.
e.
Issue Resolution
Handle queries, complaints, or escalations from clients with a solution-focused approach.
Proactively communicate delays or challenges and manage client expectations effectively.
f.
Upselling & Account Growth
Identify opportunities to upsell digital services (SEO, SEM, social media, etc.) based on client needs.
Work closely with the business development team to renew or expand retainers.
Key Skills & Competencies
:
Strong verbal and written communication
Excellent time and stakeholder management
Attention to detail and process orientation
Familiarity with digital marketing concepts (SEO, PPC, Meta Ads, Email Marketing, etc.)
Basic understanding of creative workflows and digital media metrics
Proficiency in MS Office, Google Workspace, and project management tools
Qualifications
:
Bachelor's degree in Marketing, Mass Communication, or related fields
1-3 years of experience in client servicing or account management in a digital or advertising agency preferred
Other Requirements
:
Ability to multitask and manage multiple clients simultaneously
Comfortable working in a fast-paced, deadline-driven environment
Team player with a positive attitude.
Job Types: Full-time, Permanent
Pay: From ?25,000.00 per month
Benefits:
Leave encashment
Work Location: In person
Speak with the employer
+91 8091734414
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