Communicating with clients via phone calls, emails, or in-person
Assisting in brainstorming sessions with Creative team
Identifying and resolving client queries
Maintaining a detailed and accurate record of all client details and communications
Building and maintaining long-lasting business relationships with clients
Responding to client queries in a professional and timely manner
Assisting in the hiring process and providing necessary guidance to the team members and new recruits
Providing clients with relevant information on the products and services offered by the company
Identifying and making promotional/marketing offers to potential clients
Performing on-site visits and recce
Drafting and negotiating the terms and conditions mentioned in the client service agreement
Raising invoices along with accounts team