Job Description

Client Servicing Executive / Manager - Mental Health & Psychiatry Accounts (US Clients)

Location

Preferred: Gurgaon (Work from Office / Hybrid) Optional: Remote (India-based candidates only)
Working Hours

Client-facing hours: 6:00 PM to 1:00 AM IST (US time zone alignment) Internal coordination: Availability during regular office hours for execution, follow-ups, and team alignment
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Role Overview

We are an Indian agency managing mental health, psychiatry, psychology, and medical marketing projects for a US-based agency. This role is critical in ensuring high-quality delivery, client satisfaction, and end-to-end accountability across multiple healthcare clients, including psychiatrists, psychologists, and TMS (Transcranial Magnetic Stimulation) clinics.

The ideal candidate will combine strong client servicing skills, quality control expertise, and a foundational understanding of psychology and mental health, with working knowledge of digital marketing fundamentals.

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Key Responsibilities

1. Client Servicing & Communication

Act as the primary point of contact for US-based mental health and psychiatry clients Manage day-to-day client communication via email, calls, and virtual meetings Understand client goals, expectations, and concerns, and translate them into actionable briefs for internal teams Proactively manage client expectations and prevent escalations Handle feedback, revisions, and approvals in a structured and timely manner
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2. Quality Control (QC) & Compliance

Perform thorough quality checks on all deliverables before they are shared with clients Ensure: Clinical sensitivity and appropriateness of mental health communication Accuracy in psychiatric and psychology-related terminology Brand consistency, tone, and compliance with healthcare communication standards Coordinate corrections and improvements with content, design, and marketing teams
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3. Mental Health & Psychology Understanding

Apply foundational knowledge of: Psychology and psychiatry Mental health treatments and services TMS therapy (basic conceptual understanding) Ensure all communication is empathetic, ethical, and aligned with mental health best practices Assist internal teams in understanding client-specific clinical contexts
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4. Content, Social Media & Creative Coordination

Review and guide: Social media posts Content copies (educational, promotional, informational) Basic graphic and design outputs Ensure content aligns with: Platform fundamentals Client branding Mental health communication sensitivity Coordinate with designers and content writers for revisions and improvements
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5. Reporting & Accountability

Ensure all client reports (performance, content, social media, campaign updates) are: Created accurately Sent on time Easy for US clients to understand Track deliverables, timelines, and commitments across accounts Maintain end-to-end accountability for assigned clients
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6. AI & Process Enablement

Use basic AI tools for: Drafting reports Creating client communication and summaries Structuring updates and insights Willingness to learn and adopt AI workflows (training will be provided)
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Required Skills & Qualifications

Educational Background

Preferred: Psychology Applied Psychology Clinical Psychology Mental Health-related disciplines Candidates with strong hands-on exposure to mental health clients may also be considered
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Skill Requirements

Strong verbal and written communication skills Excellent attention to detail and quality orientation Understanding of: Social media fundamentals Content basics Visual and design review (non-technical) Ability to manage multiple clients and priorities High accountability and ownership mindset
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Preferred Experience

Experience working with: Mental health professionals Psychiatrists, psychologists, therapists, or clinics Healthcare or medical marketing accounts Prior client servicing or account management experience Exposure to US or international clients is a strong plus
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Work Environment & Culture

Collaborative and fast-paced agency environment Strong focus on quality, accountability, and ethical healthcare communication Learning-oriented culture with training on: AI tools Healthcare marketing nuances Client communication best practices
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Why Join Us

Work closely with US-based mental health professionals and agencies Build deep expertise in psychiatry and mental health marketing Opportunity to grow into Senior Client Servicing or Account Management roles Flexible work options with preference for Gurgaon-based collaboration
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Current salary ? Expected salary ?
Experience:

Client servicing: 1 year (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person

Application Deadline: 04/01/2026
Expected Start Date: 05/01/2026