Covermatch.com is a UAE-based digital insurance platform helping customers compare and buy car, health, life, travel, and other insurance policies online.
We have an established office in
Kochi
with a growing team supporting our UAE operations, and we are now looking for
Client Service Executive
to strengthen our follow-up and renewal process.
Key Responsibilities:
Lead Follow-Up:
Contact customers who enquire about insurance on our website, explain quotes, answer questions, and assist them in purchasing policies.
Policy Renewals:
Call existing customers with upcoming renewals, remind them before expiry, and guide them through the renewal process.
Customer Engagement:
Build rapport and maintain long-term relationships to improve repeat business.
CRM & Data Updates:
Ensure accurate recording of calls, follow-ups, and renewal outcomes in the system.
Team Collaboration:
Work closely with colleagues in Kochi and Dubai for smooth processing.
Target Achievement:
Consistently meet follow-up and renewal targets.
Requirements:
Graduate with excellent communication skills in English .
Comfortable working with CRM systems and email.
What We Offer:
Competitive salary + attractive incentives
Training on insurance products and processes
Collaborative and professional work environment
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹18,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
* total work: 1 year (Required)
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