Team Lead/Assistant Manager in CRM for Client Servicing
Job Location:
Gurgaon
Job Title
: L1 Regional Client Servicing Leader
Industry
: Third Party Administrator (TPA) - Health Insurance
Role Objective
To lead the client servicing function for top corporate accounts in the assigned region, drive service excellence across departments, and strengthen stakeholder relationships. This role requires strategic oversight, operational coordination, and proactive engagement with internal teams and external partners.
Key Responsibilities
Client Retention & Team Leadership
- Manage and retain top corporate clients with support from the servicing team
- Act as the primary escalation point for high-value accounts
- Operate at L1 level to guide team operations and client strategy
Leadership Reporting & Escalation Control
- Prepare and review reports on corporate clients, insurers, and brokers with senior leadership
- Identify concerns early and implement preventive actions to avoid escalation
SLA Adherence
- Monitor service delivery against defined SLAs
- Ensure corrective measures are taken in case of deviations
MIS Governance
- Oversee timely and accurate MIS submissions to clients, insurers, and brokers
- Validate data quality and formats for consistency
Departmental Oversight
- Supervise operations across Customer Care, Claims, Preauth, and related units
- Ensure smooth inter-departmental functioning and client satisfaction
Claims & Cashless Coordination
- Ensure resolution and settlement of claims and cashless requests within agreed timelines
- Support grievance resolution related to claim processing
Stakeholder Engagement
- Coordinate with brokers, insurance partners, and corporate clients
- Facilitate reviews, feedback sessions, and policy renewals as needed
Experience Required
2-4 years
of experience in
Client Relationship
or
Customer Service
roles within the
Health Insurance or TPA industry
Exposure to handling key accounts and cross-functional team coordination is preferred
Interested Candidate can connect -09971006988
Job Types: Full-time, Permanent
Pay: ?22,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.