Job Description

We are looking for a dynamic and client-focused

Client Servicing Executive

to join our team. The ideal candidate will be responsible for managing and nurturing client relationships, ensuring their needs are met efficiently, and delivering outstanding service. This role requires excellent communication, problem-solving skills, and the ability to coordinate between internal teams and clients.

Key Responsibilities

Act as the primary point of contact for clients, understanding their needs and ensuring satisfaction. Build and maintain strong client relationships through regular communication. Coordinate with internal teams (design, content, marketing, etc.) to execute client requirements effectively. Ensure timely delivery of projects and campaigns as per client expectations. Address client queries, concerns, and escalations in a prompt and professional manner. Prepare and present reports on campaign performance and deliverables. Identify upselling and cross-selling opportunities to maximize business growth. Stay updated on industry trends and best practices to provide valuable insights to clients.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in client servicing, account management, or a similar role. Strong communication, interpersonal, and problem-solving skills. Ability to multitask and manage multiple client accounts efficiently. Proficiency in MS Office (Excel, PowerPoint, Word) and CRM tools. Experience in digital marketing, advertising, or media agencies is a plus.
Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund
Application Question(s):

What's your current salary?
Experience:

Account management: 1 year (Preferred)
Location:

Pitampura, Delhi, Delhi (Preferred)
Work Location: In person