Job Description

Job Title:

Client Servicing Executive

Job Summary:

We are looking for a proactive and detail-oriented

Client Servicing Executive

to manage client relationships, ensure seamless communication between clients and internal teams, and drive client satisfaction. The ideal candidate will act as a primary point of contact for clients, understanding their needs, and delivering timely solutions.

Key Responsibilities:

Serve as the primary point of contact for assigned clients and maintain strong relationships. Understand client requirements, objectives, and business goals and passing it on to the team. Coordinate with internal teams (creative, marketing, operations) to ensure timely delivery of client projects. Prepare reports, ensuring timely execution of tasks by the team as required by the clients and also assist in BD closures. Handle client queries and resolve issues promptly to maintain high client satisfaction. Track project progress, timelines, and budgets to ensure commitments are met. Conduct periodic client reviews and gather feedback to improve service quality. Maintain accurate client records and document interactions for reference. Support the account management team in business development initiatives and client retention strategies.

Skills & Qualifications:

Bachelor's degree in Business, Marketing, Communications, or related field. Knowledge of Social Media, SEO and Website coordination is an added advantage. 2-3 years of experience in client servicing, account management, or a similar role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Problem-solving mindset and ability to handle client escalations effectively. Proficiency in MS Office and familiarity with CRM tools is a plus.

Key Competencies:

Client-focused and relationship-oriented. Team player with the ability to work under pressure. Attention to detail and commitment to delivering quality work. Adaptable and quick learner with a proactive approach.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

Day shift
Experience:

Client Servicing: 2 years (Required)
Language:

English (Required)
Work Location: In person