Job Description

Job Summary:

We are looking for a dedicated

Client Servicing Executive

to manage and strengthen relationships with our clients. The role involves understanding client requirements, ensuring smooth service delivery, and acting as a bridge between the company and its customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Act as the primary point of contact for clients, addressing queries and concerns promptly. Build and maintain strong client relationships to ensure long-term business partnerships. Understand client needs and coordinate with internal teams to ensure timely and quality service delivery. Monitor service performance and proactively resolve any issues to enhance customer satisfaction. Assist in preparing client reports, presentations, and documentation as needed. Identify opportunities to upsell or cross-sell services to existing clients. Work closely with the sales and operations teams to streamline client interactions and service processes. Maintain records of client interactions, service requests, and resolutions for future reference. Stay updated on industry trends, client expectations, and market dynamics to improve service offerings.
Follow up on outstanding payments and ensure timely collections.

Key Skills & Competencies:

Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Ability to multitask and manage multiple client accounts efficiently. Customer-oriented mindset with a proactive approach. Good organizational and time-management skills. Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

Qualifications:

Bachelor's degree in any Stream, Business Administration, Marketing, or a related field. 2+ years experience in client servicing, customer support, or account management in a service-based industry is preferred. Knowledge of the

after-sales market and spare parts service industry

will be an advantage.
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Commuter assistance Leave encashment Paid sick time Provident Fund
Work Location: In person