Job Description

We are looking for a responsible, proactive, and well-spoken

Client Servicing &

Communication Executive

who will serve as the primary link between our clients and their audience across digital platforms. This role involves continuous monitoring of social media interactions and ensuring timely, accurate, and professional communication at all times.

The candidate will handle audience queries, feedback, and complaints received through social media platforms and coordinate closely with the client's internal teams to relay information, follow up on concerns, and support resolution. This position requires strong communication skills, attention to detail, and the ability to manage multiple conversations efficiently while maintaining a clear and consistent brand voice.

Employment Type:

Full-Time

Work Type:

Work from Office

Working Days:

Monday to Saturday

Salary:

?10,000 (in hand)

Key Responsibilities

Monitoring

DMs/Inboxes and comment sections

on Facebook, Instagram, and Twitter (X) Acting as the primary communication link between the client and their digital audience Handling audience queries, complaints, and feedback received on social media platforms Coordinating with the client by calling or reaching out to the concerned personnel or departments Conveying, forwarding, and tracking complaints or feedback until resolution Maintaining regular communication updates between Beacon Media and the client Keeping an active watch on all social media accounts of the client Staying updated with ongoing social media trends and audience behavior Ensuring timely and professional responses across all platforms

Requirements

Female candidate preferred

Strong communication skills

Good command over Bengali (both written and verbal) will be given preference and will make the role easier

Basic understanding of social media platforms (Facebook, Instagram, Twitter/X) Ability to coordinate efficiently between multiple stakeholders Responsible, organised, and comfortable with regular follow-ups Prior experience in telecalling, customer handling, or social media communication is a plus

What You'll Gain

Hands-on experience in client and audience communication Exposure to real-time social media management and issue handling Experience working closely with brands and client teams Development of professional communication and coordination skills Understanding of digital audience behaviour and engagement management
Job Type: Full-time

Pay: ?10,000.00 per month

Benefits:

Commuter assistance Paid sick time
Work Location: In person