Job Description

Job Responsibilities: . Lead day to day operations of CB Client Service business for US clients from our Manila Service center. . Excel in driving business results with a keen eye for data and details. . Advise and influence senior leaders and business executives on key business decisions and major change initiatives . Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement . Process management- build sound processes with strong controls to run an effective business . Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact . Business change and transformation: responsible for process reengineering to improve and simplify business processes. . Client escalation- manage client escalations and remediation . People leadership- excel in hiring talented employees, manage performance, create a employee centric culture and development of employees . Initiative Management: Lead, drive and coordinate key initiatives for CB Client Services. . Financial management- be responsible for managing the expense budget for Manila Client Service Center. . Executive Communication: Responsible for creation, coordination, presentation of Executive communication, dashboards for all functions. . Responsible for managing functional resiliency. Required Qualifications, Skills and Capabilities: . Bachelor of Science, Arts or Commerce Degree (Business Education preferred) . Minimum 10 years in a people leadership role . Strong written and spoken communication skills . Strong conceptualization, story boarding and PowerPoint presentation skills . Strong conceptual thinking abilities along with exceptional analytical and problem solving skills. . Strong interpersonal and communication skills (both written and verbal) . Strong ability to collect, analyze and interpret qualitative and quantitative data . Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines. . High proficiency in problem solving, negotiation skills, and strategic management . The role requires the employee to operate from office location. Qualification Preferred: . 5+ years of financial services industry experience

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