Job Description

:Job Responsibilities:Monitor and document quality performance by conducting quality reviews, identify strengths and deficiencies, and ensure accuracy of regulatory compliance and critical policy and procedure attributes

• Promote a culture that is quality and process improvement oriented by bringing up practices that may adversely affect the quality of the client experience or puts the bank at risk to the attention of the leadership team
• Enters quality information for tracking and reporting
• Ensures all quality-related requests/inputs are completed accurately
• Develop written communication and coordinate/participate in process improvement projects or initiatives
• Applies skills and adapts procedures, processes and techniques to the completion of assignments
• Collaborates closely with the various Client Service teams to provide feedback on identified issues
• Act as a subject matter expert on quality matters, providing guidance and support to Client Service teams
• Escalate any potential risks or concerns discovered during the review process to the appropriate stakeholders and leadership team
• Maintain accurate and organized records of quality review results and produce regular reports for leadership review
• Improve the efficiency and effectiveness of existing QA/QC process by utilizing knowledge base, playbooks, procedures and tools
• Provide insights of the overall control environment and improvement suggestions

Required Qualifications, Skills and Capabilities:

• Problem solving, analytical and research skills
• Knowledge of the Client Service Business processes, procedures and applications/tools
• Excellent written & verbal communication skills
• Able to lead and effectively participate in quality improvement discussions and initiatives with little or no supervision
• Teamwork and detail oriented and be able to perform work with a high degree of accuracy
• Flexible and adaptable

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.\xe2\x80\x8b

JPMorgan Chase