Job Description

Key Responsibilities:

Client Relationship Management:

Act as the main point of contact for clients. Develop and maintain strong relationships to ensure customer satisfaction and retention. Understand client needs and ensure they are met effectively.

Issue Resolution & Support:

Handle client inquiries, complaints, or issues promptly and professionally. Coordinate with internal departments (sales, operations, tech, etc.) to resolve client concerns.

Project Coordination:

Ensure timely delivery of products/services. Track progress of client requests and provide regular updates.

Reporting & Documentation:

Maintain records of interactions, transactions, feedback, and issues. Prepare periodic reports on client status, feedback, and improvements.

Sales:

Identify opportunities to offer products or services. Work with sales teams to promote relevant offerings & achieve monthly targets.

Key Skills Required:

Excellent communication (verbal & written) Empathy and active listening Problem-solving and conflict resolution Organizational and time-management skills Knowledge of CRM tools or client service platforms Basic understanding of the company's products/services.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Flexible schedule Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person