Job Description

Position:

Client Service Manager

Location:

A 27D, 5th Floor, Sector 16, Noida

Experience:

2 - 4 Years

About the Role

We are looking for a proactive and client-focused

Client Service Manager

to join our team. The ideal candidate will be responsible for

building strong client relationships, managing client accounts, ensuring smooth project delivery, and enhancing overall client satisfaction

.

This role demands excellent communication skills, attention to detail, and the ability to coordinate between clients and internal teams efficiently. You will act as the

primary point of contact for all client communications

, ensuring service excellence at every stage.

Key ResponsibilitiesClient Relationship Management

Act as the

main liaison between the company and clients

, ensuring clear communication and high service standards. Understand client objectives and ensure all deliverables meet their expectations. Maintain long-term client relationships through consistent communication, follow-ups, and value-added interactions. Proactively address client concerns, queries, and escalations to ensure satisfaction and retention.

Project Coordination & Execution

Coordinate with internal departments (creative, marketing, operations, and accounts) to ensure timely project execution. Track deliverables, monitor timelines, and ensure adherence to agreed commitments. Prepare and present project progress reports and performance insights to clients. Maintain organized documentation of all client communications and project briefs.

Business Growth & Upselling

Identify opportunities for

upselling and cross-selling

additional services to existing clients. Support the business development team in acquiring referrals and new accounts through relationship-driven interactions. Contribute ideas to enhance client engagement strategies and service processes.

Operational Efficiency

Ensure all client deliverables are aligned with brand standards and project goals. Manage client billing, approvals, and coordination for invoicing. Conduct regular review meetings with clients and internal stakeholders to assess performance and satisfaction levels.

Required Skills & Qualifications

Bachelor's or Master's Degree in Marketing, Communications, or Business Management.

2 to 4 years of experience

in client servicing, account management, or relationship management (preferably in event management, media, or marketing). Strong communication, presentation, and interpersonal skills. Excellent problem-solving, negotiation, and coordination abilities. Proficiency in MS Office, CRM tools, and basic project management software. High attention to detail, professionalism, and ability to multitask in a fast-paced environment.

Key Attributes

Client-First Approach Solution-Oriented Mindset Strong Follow-Up Discipline Team Coordination and Ownership Ability to Work Under Deadlines

Compensation & Benefits

Salary:

?25,000 - ?35,000 per month

Performance Incentives:

Based on client satisfaction, retention, and business growth.

Benefits:

As per company policy.

Why Join Us?

Opportunity to work with a fast-growing organization managing premium clients. Exposure to cross-functional marketing, branding, and event management activities. Growth-oriented culture with continuous learning opportunities. Platform to develop leadership, communication, and negotiation skills.

How to Apply

Contact Person - Sanjana Parmar

7290908080

for further details.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

B2B Marketing: 2 years (Preferred) Team management: 2 years (Preferred) Customer relationship management: 2 years (Preferred) Customer acquisition: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person