Job Description

Position:

Client Service Manager

Location:

[Your Location / Remote Option]

Experience:

2-3 years in client servicing / account management (preferably in a digital marketing or branding agency)

Reports To:

CEO / Director of Client Services

About the Role

As a Client Service Manager at Fresh Mind Ideas, you will be the primary point of contact for clients, ensuring their goals are met and exceeded. You will manage client relationships, oversee the execution of digital marketing projects, and work closely with internal teams (design, web, content, digital marketing) to deliver outstanding results.

Key Responsibilities

Act as the

main liaison between clients and internal teams

, ensuring smooth communication and alignment.

Understand client business goals

and translate them into actionable marketing strategies and deliverables. Oversee and manage

multiple projects simultaneously

, ensuring they are delivered on time, within scope, and within budget.

Coordinate with internal teams

(Design, Web, Digital Marketing, Content) to ensure project milestones are met. Monitor

campaign performance, analytics, and KPIs

, and present insights and reports to clients regularly. Identify

upsell/cross-sell opportunities

to grow client accounts. Handle

client escalations

and provide proactive solutions. Contribute to the agency's reputation by maintaining

strong client satisfaction and retention

.

Skills & Qualifications

Bachelor's degree in Marketing, Business Administration, Communications, or related field. Proven

experience (4-7 years)

in client servicing, account management, or digital marketing project management. Strong knowledge of

digital marketing channels

(SEO, SEM, Social Media, Content, Performance Marketing, Branding). Excellent

communication and presentation skills

with the ability to explain strategies and results clearly. Strong

project management and organizational skills

; ability to handle multiple clients/projects. Proficiency with

digital marketing tools & platforms

(Google Ads, Meta Ads, Analytics, HubSpot/CRM tools, etc.). Problem-solving mindset with the ability to handle pressure and client expectations.

What We Offer

Opportunity to work with

leading brands and global projects

. A collaborative and

creative work culture

that encourages innovation. Competitive salary + incentives based on client retention and growth. Continuous

learning & growth opportunities

in branding, digital, and strategy.
Job Type: Full-time

Pay: From ?25,000.00 per month

Work Location: In person