Job Description

Job Title: Client Service Manager IT Infrastructure Services

Location: Gurugram (Work From office)

Experience: 5+ years

Notice Period: Immediate

Key Responsibilities:

Build and maintain strong, long-term relationships with key stakeholders in client organizations. Serve as the primary point of contact for all client needs, ensuring satisfaction and smooth communication across various teams. Take ownership of client accounts, ensuring successful implementation of IT infrastructure solutions. Coordinate between clients and internal teams to meet deliverables on time and within budget, ensuring high-quality service. Focus on driving adoption, engagement, and overall satisfaction with IT infrastructure services. Act as a trusted advisor to clients, proactively identifying opportunities to enhance their experience and address any concerns. Understand customer business goals and collaborate with internal teams to provide customized solutions. Work closely with the client to ensure that IT infrastructure strategies align with their evolving needs. Identify opportunities for upselling and cross-selling additional services to existing clients. Partner with the sales team to maximize revenue potential and ensure continued growth of client accounts. Track and report key success metrics, including client satisfaction, product usage, and renewal rates. Use data insights to suggest improvements and ensure the ongoing success of customer relationships. Handle any customer issues or escalations promptly and effectively. Work cross-functionally with technical teams to resolve problems and ensure minimal impact on the clients business operations. Work closely with internal teams (sales, technical, support) to ensure seamless service delivery. Facilitate internal communication to keep all stakeholders aligned on client objectives and progress.

Qualifications:

-Bachelors degree in Business, Information Technology, or a related field. MBA is preferred.
5+ years of experience in account management, customer success, or a similar role in IT infrastructure services.
-Strong understanding of IT infrastructure services, including cloud computing, data centers, network management, and cybersecurity. Ability to explain complex technical concepts to non-technical clients.
-Proven ability to build and nurture relationships with clients, driving long-term satisfaction and success. Experience in identifying customer pain points and delivering effective solutions.
-Exceptional verbal and written communication skills. Ability to effectively engage with senior stakeholders and influence decision-making.
-Strong analytical and problem-solving abilities, with a focus on proactively identifying and resolving customer challenges.
-Experience with CRM platforms (Salesforce, HubSpot), and familiarity with IT service management frameworks (e.g., ITIL) is a plus.Project management experience or certifications like PMP is desirable.

Job Type: Full-time

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Application Question(s):

1. Please mention your Current CTC and Expected CTC? 2. Please rate your English communication skills out of 10 (1 is lowest and 10 is highest) 3. In how many days you can join us if get shortlisted ? 4. How many years of experience do you have in Account Management? 5. How many years of experience do you have in IT Client Servicing? 6. What type of IT infrastructure you have experience in Account Management? 7. What type of global customers you have handled in terms of client servicing and account management? 9. This role requires you to work on various time hours depending upon the client and customer requirement , are you ok with it ? 10. Have you gone through the JD and ok to work on all roles and responsibilities? Let us know your top 5 skills which makes you a fir for this role. 8. Are you comfortable to work from office (Gurugram)
Work Location: In person