Job Description

Roles and responsibilities

Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and follow up to ensure resolution whenever required. Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems. Identify customers' needs and problems, and take proactive steps to maintain a positive experience. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication. Collaborate with the team to closely examine key performance indicators linked to client satisfaction, retention, and engagement. Work towards enhancing these metrics by aligning your efforts with the team's objectives.

Must have

1-4 years of experience in client handling roles; preferably US/CA/UK clients via phone calls. Passionate about client service with good soft skills and proper telephone etiquette. Clear, concise, and effective written and oral communication skills. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction. Ability to work in a fast-paced work environment with spontaneity. Should be able to approach problems logically and rationally to facilitate clear decision-making. The ability to stay calm and efficient under pressure. Should be willing to work from the office once a week. The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM. Employees will have scheduled breaks to maintain productivity and well-being throughout the workday

Workspace requirements

Private workroom with the ambience to handle calls. Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). * Power backup (if you have frequent power cut issues).