Job Description

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A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management. Preferred 1+ years of experience with Car Dealers / or Automobile Industry. Well verse with RTO Process like Name change/ Hypothecation / PT tax / Challan / online payouts etc. Fluency in English, Hindi and at least one regional language. The ability to work efficiently under pressure and with Team Soft skills such as patience, adaptability, and empathy. If experience then well verse with CRM Excellent organizational and time management & Communication skills.
Key Responsibilities

Sharing daily MIS to Client and Management Update client all latest GR and RTO Notices Update client about the RTO Status - In process / Hold / Drop / Document Pending / In Disbursement Stage If needed speak to RTO vendors to update the escalated case or emergency case to client. Establish and maintain positive relationships with existing clients. Provide prompt, efficient, and satisfactory responses to client inquiries. Identify opportunities for improving the clients experience and provide feedback to relevant teams and departments. Like wishing them on New Year / Various festivals / on Co Anniversary Date etc. Analyses client's data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing client experience journey. Managing RTO INPUT with help of team
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Commuter assistance Flexible schedule
Work Location: In person