The primary responsibility of the role is to interface with our customers. The candidate is responsible for managing customer expectations and escalations. Some of the responsibilities would be as follows-
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report any malfunctions.
Update our internal database with information about issues and customer escalations.
Follow up with customers to ensure their escalations are resolved
Gather customer feedback.
Requirements
College Degree BBA/MBA
Excellent communication and problem-solving skills
Patience and customer empathy
Job Types: Full-time, Permanent
Pay: ?10,000.00 - ?15,000.00 per month
Work Location: In person
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