Job Description

Client Services ConsultantBengaluru, Karnataka, India Req #1741Tuesday, April 22, 2025Who We AreMagnit is the future of work. Serving hundreds of the worlds most recognizable brands for the past 30+ years, Magnit offers the industrys first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organizations contingent workforce management, talent strategy and broader organization goals. At Magnit, youll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.Magnit is hiring several Client Services Consultants for our teams working onsite in our Bangalore, Karnataka India Office.About the RoleThe Client Services Consultant plays a pivotal role in ensuring a positive and productive experience for both clients and contractors throughout the lifecycle of contractor assignments and the requisition fulfillment process. This multifaceted position requires a strong understanding of contingent workforce principles, recruitment fundamentals, employee relations, co-employment, and VMS/HRIS systems. As a key contact representing Magnit, the consultant regularly interact with contractors, client corporate functions, third-party suppliers, and internal colleagues to guarantee seamless service delivery and successful contingent workforce outcomes.The ideal candidate will have 5+ years of experience in staffing industry operations, HR/recruiting, or Master Service Provider (MSP). Success in this role requires exceptional interpersonal and communication skills, sound judgment in addressing concerns, effective negotiation abilities, a personable and professional presence, and an analytical mindset for data analysis.Key ResponsibilitiesRequisition and Supplier Management:

• Manage the end-to-end requisition fulfillment process through the contingent worker Vendor Management System (VMS), including creating requisitions (when necessary) and facilitating market analyses.
• Proactively engage with hiring managers to qualify requisitions, understand needs, and communicate relevant information to approved suppliers.
• Select appropriate suppliers and distribute requisitions to ensure timely fulfillment, potentially hosting spotlight calls to drive results.
• Ensure compliance across supplier partnerships by communicating program requirements and partnership expectations.
• Facilitate the relationship and interaction between candidates, staffing desk suppliers, and hiring managers, ensuring compliance with program requirements and partnership expectations.
• Screen candidates, review submissions, create shortlists, select suitable candidates, and negotiate offers to secure top talent.

Contractor and Client Relationship Management:

• Serve as a primary point of contact for contractors and client managers.
• Facilitate orientation sessions and check-ins for new hires to provide a smooth onboarding experience.
• Address and resolve inquiries from clients, suppliers, and contractors, ensuring effective and consistent communication, and escalating to internal leaders as needed.
• Partner with the Account Management team to understand client priorities and expectations.
• Maintain quality service and day-to-day account operations, with a focus on meeting contractual deliverables outlined in the Scope of Work.

Contingent Workforce Expertise and Compliance

• Serve as a subject matter expert in the contingent workforce employment arena, encompassing onboarding protocols, worker classifications, employee relations, immigration and visa types, payroll processing, and end-of-assignment procedures.
• Apply sound judgment in employee relations matters and coach client managers to ensure collaboration and risk mitigation.
• Address performance concerns with contractors or suppliers, providing and resolving feedback as appropriate.

Operational Efficiency and System Management

• Coordinate and effectively collaborate with internal team members and cross-functional teams to ensure efficient operations.
• Develop proficiency within the client Vendor Management System (VMS)/HRIS, including troubleshooting and resolving complex issues related to payroll, billing, and employee data, while maintaining accurate and complete VMS records.
• Monitor project spending, conduct quality calls to gather worker feedback, and ensure projects are on track and within budget (as applicable).
• Manage projects and ad hoc reports as needed

Note: The scope of responsibilities may vary based on team size and may be limited to specific product lines (employer of record, staffing desk, or SOW) or span multiple product lines.What You Will Need

• Bachelor's degree or equivalent experience.
• 5+ years of working experience in a relevant area such as staffing industry operations, HR/recruiting, or MSP is preferred
• Proficiency in MS Office (Outlook, Excel, Word)
• Strong and proactive communication skills, both written and verbal, with the ability to interact effectively across all layers of the organization
• Excellent customer service, administrative, time management, and organizational abilities.
• Attention to detail, critical thinking, problem-solving, sense of urgency, and a Can-Do attitude!

What Magnit will Offer YouAt Magnit, youll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!If this role isnt for youStay in touch, we will let you know when we have new positions on the team.To see a complete list of our open career opportunities please visit.To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
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