Job Description

Designation: Senior Client service representative

Role: Patient Scheduling Representative

Shift: Night Shift (US Shift) (05:30 pm IST to 2:30 am IST)

Working Days: Monday to Friday (Saturday & Sunday fixed off)

Experience Required: 1 to 4 Years in BPO international voice process or any customer-facing role

Communication Skills: Excellent verbal and written English required

Salary : Chennai: max upto 5 Lpa

Mumbai: max upto 5.5 LPA

No. of Positions: 10

Notice Period: Immediate joiners preferred

Key Responsibilities:

Handling inbound/outbound calls from patients and clients for appointment scheduling

Providing excellent customer service and resolving patient queries

Ensuring patient privacy and maintaining confidentiality

Flexibility to adapt to business requirements and night shift operations

Interview Levels:

Level 1 (L1): Voice & Accent Screening

Level 2 (L2): Operations Manager Round

Job Type: Full-time

Pay: ?300,000.00 - ?500,000.00 per year

Benefits:

Health insurance Provident Fund
Experience:

BPO: 1 year (Required)
Language:

English (Required)
Work Location: In person