Job Description

Key Responsibilities

Engage with customers via phone, email, and chat to address inquiries, provide product

information, and resolve issues efficiently.


Handle customer complaints with empathy and professionalism, aiming for a first-contact resolution and ensuring customer satisfaction.


Maintain a thorough understanding product line to offer accurate

information and recommendations to customers


Identify potential sales opportunities during customer interactions and guide them

through the purchasing process.


Collect and relay customer feedback to relevant departments to aid in product and

service improvements.


Accurately record customer interactions, transactions, comments, and complaints in the

CRM system.


Work closely with other departments to ensure a seamless customer experience and

resolve any cross-functional issues.

Qualifications

Education: Bachelor's degree in any discipline.


Experience: Minimum of 1 year in a customer service or related role.

Skills:

Excellent verbal and written communication skills in English and Hindi.


Proficient in using CRM software and Microsoft Office Suite.


Strong problem-solving abilities and attention to detail.


Ability to handle stressful situations with calmness and professionalism.


Team player with a positive attitude and willingness to learn.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Application Question(s):

Are you comfortable travelling to Andheri

Work Location: In person