Client Service Representative

Year    DL, IN, India

Job Description

Company Description



PRATHAM Test Prep is built on a proven methodology that includes expert faculty, result-oriented curriculum, and personalized mentorship. The programs are meticulously designed to ensure students are exam-ready and conceptually strong for competitive exams such as Law Entrances (CLAT, AILET), Management Entrances (IPMAT, NPAT, SET, CUET), and Central University & Liberal Arts Entrances (CUET for DU, JNU, BHU, and leading private universities). Consistently achieving top ranks and high selection rates, PRATHAM offers data-driven analysis and one-on-one counseling to optimize student study strategies.

Role Description



Charge Location: - Delhi

Industry Type: Education / Training Joining: Immediate

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for attaining targets set for generating references for existing and newly created products/ courses.
Responsible for coordinating with centres as well as the head office to ensure smooth flow of communication and functioning of centres to conduct year-round classes as well as crash course.
Responsible for ensuring all processes set for students, centres, faculty, material delivery, and inventory management are followed.
Responsible to address all parent and student queries post enrolment online as well as offline.
Responsible for ensuring management is updated or apprised of any wrongdoings/ fraudulent activities which are against company ethics and policies being undertaken at any centre or by any employee
Responsible for building good rapport with existing parents and students to ensure positive word of mouth and lead and reference generation
Responsible for assisting parents and students in filling forms of universities as perthe guidelines of the company
Responsible for maintaining discipline at centres at the time of classes as well as during offline Mocks being conducted at centres.

QUALIFICATIONS:



Education and Knowledge:

Minimum of Bachelor's degree in any subject domain.
Professional proficiency with Microsoft Office package, especially in MS Excel and IT literate.
Experience:

One or more years of experience in a relevant field. (Freshers can also apply)

Skills:



Clear Communication Skills
Effective Listening
Adaptability
Ability to Use Positive Language
Patience, Problem-solving attitude, and creative
Verbal and written communication Skills
Ability to multitask and handle work pressure skillfully and competently

Personal characteristics:



Confident, highly motivated, and energetic
Taking Responsibility & Willingness to Improve
Resourceful and a problem solver
Honest in terms of efforts and intent
Should be a good team player
Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹300,000.00 per year

Work Location: In person

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Job Detail

  • Job Id
    JD4634198
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year