Job Description

Description:
CTG is seeking a highly motivated and experienced Client Services Manager with deep expertise in Cerner legacy systems to lead client engagement, support operations, and service delivery for our healthcare technology division. This role is pivotal in ensuring seamless support for clients transitioning from or maintaining Cerner legacy platforms, while driving satisfaction and operational excellence.
Key Responsibilities

• Serve as the primary point of contact for clients using Cerner legacy systems, ensuring high levels of satisfaction and retention
• Lead and manage support teams handling Cerner Millennium, PowerChart, and other legacy modules
• Oversee incident management, service requests, and escalations with a focus on timely resolution and quality outcomes
• Collaborate with technical teams to ensure system stability, performance, and compliance with healthcare regulations
• Develop and maintain client-specific support plans, SLAs, and performance metrics
• Facilitate client meetings, QBRs, and strategic planning sessions to align support with business goals
• Provide guidance during system upgrades, data migrations, and transitions to modern platforms
• Stay current on Cerner product updates, decommissioning timelines, and interoperability standards

Required Qualifications

• Bachelor's degree in Healthcare Administration, Information Systems, or related field
• 5+ years of experience in client services or account management within healthcare IT
• Proven experience supporting Cerner legacy systems (Millennium, PowerChart, etc.)
• Strong understanding of clinical workflows, EHR integrations, and healthcare compliance (HIPAA, HITECH)
• Exceptional communication, leadership, and problem-solving skills
• Ability to manage multiple client relationships and prioritize competing demands

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $140,000 to $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. Pay Range: USD $140,000.00 - USD $160,000.00 /Yr. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified(TM) company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required