Job Description

Job Summary:

We are seeking a proactive and customer-focused Client Service Executive to join our team. In this role, you will act as a primary point of contact for our clients, ensuring high-quality service delivery and client satisfaction. Your ability to understand client needs, resolve issues efficiently, and build strong relationships will be key to your success.

Key Responsibilities:

Serve as the main liaison between the company and its clients. Ensure timely and effective resolution of client inquiries and concerns. Develop strong relationships with clients to promote trust and retention. Coordinate with internal teams (sales, operations, marketing, etc.) to fulfill client needs. Monitor and manage service delivery to ensure client expectations are met. Maintain up-to-date client records and track service progress. Identify opportunities to upsell or cross-sell additional services. Prepare regular reports on client interactions, feedback, and satisfaction. Escalate critical issues to senior management where necessary.

Requirements:

Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Proven experience in a client-facing role, preferably in a service-based industry. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM software and Microsoft Office Suite. A customer-first attitude with a focus on delivering results.

Preferred Qualifications:

Experience in [insert relevant industry: e.g., advertising, IT services, Healthcare, etc.]. Fluency in [languages if required]. Ability to handle high-pressure situations with professionalism.
Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person