Job Description

Role: Client Services Executive - Background Verification (BGC)

Location: Ahmedabad
Shifts: Day Shift and Night Shift
Work Week: 5 Days (Shift-wise details below)
Salary:

Day Shift: Up to ?25,000

Night Shift: Higher CTC + Meals + Night Allowance

About the Role

The Client Services Executive is responsible for managing client coordination, handling background verification cases, ensuring SLA and TAT compliance, maintaining quality standards, and enabling smooth delivery of verification reports. This role requires regular communication with clients and internal teams to ensure timely closure of cases.

Key Responsibilities

Manage end-to-end client coordination for background verification cases

Track daily case inflow, progress, and follow-ups

Communicate pending documents, clarifications, and escalations to clients

Ensure adherence to TAT, quality guidelines, and client SLAs

Prepare and maintain MIS, reports, and dashboards

Resolve operational or verification-related issues

Coordinate with internal verification teams to ensure smooth workflow

Maintain confidentiality and data security at all times

Required Skills and Qualifications

Graduate in any discipline

1 to 4 years of experience in Client Service, BGV, Coordination, or Operations

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Good problem-solving skills and attention to detail

Ability to work in a fast-paced environment

Shift Structure and Work WeekDay Shift

Work Days: Monday to Friday

Weekends:

2nd and 4th Saturday: Off

1st and 3rd Saturday: Half Day

Sunday: Off

Salary: Up to ?25,000 CTC

Night Shift

Work Days: Monday to Friday

Weekends:

Saturday: Off

Sunday: Off

Benefits: Higher CTC, Night Shift Allowance, Free Meals (Dinner/Snacks)

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

* Food provided