Job Description

JOB DESCRIPTION

Join the Client Service team and drive strategy and initiatives for seamless end-to-end delivery in APAC Payments.


As a Client Service Delivery Manager within the APAC Payments Designated Client Service organization, you will drive the strategy and initiatives required for end-to-end service model delivery. You will partner with client service leadership, operations, and product teams to ensure seamless integration of new processes, services, and technologies. This role involves understanding client needs, enhancing client service delivery, and advancing consistency in global service delivery.

Job Responsibilities

:

Lead efforts to enhance client service and onboarding by understanding ongoing initiatives. Identify client needs and pain points to define optimal delivery models. Own regional efforts to enhance CSAT through analysis and improvement initiatives. Build and maintain a roadmap and delivery schedule for regional delivery, including refining roles and building training curriculum. Collaborate across teams to align priorities, drive process improvements, and ensure regional readiness. Streamline and develop templates for client communication with marketing teams. Build business cases to support changes and provide regional read-outs on key initiatives.

Required Qualifications, Skills, and Capabilities

:

Minimum 10 years' experience in Business Transformation, Client Experience, or Client Service/Management. Experience in or strong knowledge of the Payments business. Solid understanding of business processes from sales through onboarding and account management. Strong organizational and project management skills with the ability to manage expectations.

Preferred Qualifications, Skills, and Capabilities

:

Ability to lead cross-functional teams and develop consensus solutions. Excellent communication skills with the ability to communicate at all business levels. Ability to analyze complex issues and recommend solutions. Prior experience in change management, strategic initiatives, agile methods, or business process integration.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.