Job Description

Join the Client Service team and drive strategy and initiatives for seamless end-to-end delivery in APAC Payments.


As a Client Service Delivery Manager within the APAC Payments Designated Client Service organization, you will drive the strategy and initiatives required for end-to-end service model delivery. You will partner with client service leadership, operations, and product teams to ensure seamless integration of new processes, services, and technologies. This role involves understanding client needs, enhancing client service delivery, and advancing consistency in global service delivery.

Job Responsibilities

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Lead efforts to enhance client service and onboarding by understanding ongoing initiatives. Identify client needs and pain points to define optimal delivery models. Own regional efforts to enhance CSAT through analysis and improvement initiatives. Build and maintain a roadmap and delivery schedule for regional delivery, including refining roles and building training curriculum. Collaborate across teams to align priorities, drive process improvements, and ensure regional readiness. Streamline and develop templates for client communication with marketing teams. Build business cases to support changes and provide regional read-outs on key initiatives.

Required Qualifications, Skills, and Capabilities

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Minimum 10 years' experience in Business Transformation, Client Experience, or Client Service/Management. Experience in or strong knowledge of the Payments business. Solid understanding of business processes from sales through onboarding and account management. Strong organizational and project management skills with the ability to manage expectations.

Preferred Qualifications, Skills, and Capabilities

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Ability to lead cross-functional teams and develop consensus solutions. Excellent communication skills with the ability to communicate at all business levels. Ability to analyze complex issues and recommend solutions. * Prior experience in change management, strategic initiatives, agile methods, or business process integration.