Job Description

Project Role :

Client Service Delivery Lead

Project Role Description :

Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.

Must have skills :

Program Project Management

Good to have skills :

NA

Minimum

15

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Client Service Delivery Lead, you will be responsible for seamlessly delivering services to the client. Your typical day will involve overseeing work assignments, ensuring that teams are committed to their tasks, and managing the quality of their work. You will also be tasked with monitoring financials and driving overall people management within the team. Additionally, you will keep a close eye on service delivery metrics to ensure that all targets are met effectively and efficiently. Roles & Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory skills. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate communication between teams to ensure alignment on project goals. - Mentor junior professionals to enhance their skills and knowledge in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management. - Strong organizational and leadership skills to manage multiple projects simultaneously. - Ability to analyze service delivery metrics and implement improvements. - Excellent communication skills to effectively engage with clients and team members. - Experience in financial management related to project delivery. Additional Information: - The candidate should have minimum 15 years of experience in Program Project Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education