Job Description

About Us

The Marriage Fit is a rapidly growing organization operating at the intersection of psychology, education, and technology. We deliver impactful relationship and learning solutions by combining clinical expertise with innovative, tech-enabled delivery models.

Role Overview

We are looking for a proactive and detail-oriented

Client Service Associate

with 2+ years of relevant experience. The role focuses on handling client interactions, maintaining accurate records, and ensuring seamless scheduling of appointments and follow-ups. You will play an important role in strengthening client engagement, supporting strategic collaborations, and delivering consistent, high-quality experiences for both clients and partners.

Key Responsibilities

Connect with prospective clients to share information, address queries, and build interest in our couple counselling services Clearly communicate counselling options, session formats, and pricing in a professional and empathetic manner Support clients in scheduling therapy sessions and coordinating appointments with therapists Build trust and rapport through warm, respectful, and solution-oriented conversations Guide individuals toward the next steps, such as registering for webinars or booking consultations Follow up with webinar registrants through calls, WhatsApp, and email communications Maintain accurate and up-to-date client records in the CRM system Manage appointment coordination and follow-ups to ensure a smooth and positive client journey Respond to client concerns promptly, providing clear and relevant information Contribute to building long-term, meaningful relationships with clients

Qualifications

Bachelor's degree in any discipline B.Sc. degree is an added advantage Strong verbal and written communication skills with good persuasion and negotiation abilities Demonstrated ability to build and maintain professional relationships across diverse stakeholders Strategic thinker with strong execution and problem-solving capabilities Excellent organisational skills with close attention to detail and timelines

Work Timings

10:00 AM - 7:00 PM, Monday to Saturday One Sunday per month will be a working day, with a compensatory day off provided the following day Work from Office (HSR Layout, Bangalore)

Employment Type

Full-time | On-site | Bangalore (HSR Layout)

Compensation

?20,000 - ?35,000 per month (based on experience and interview performance)

Location

Bengaluru, Karnataka (candidates should have a reliable commute or be willing to relocate prior to joining)

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Application Question(s):

Female
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Preferred)
Location:

HSR Club, Karnataka (Preferred)
Work Location: In person