Job Description

Location: Mumbai/Bangalore/Pune/Delhi & NCR , India At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It is in our differences that we empower the way the world learns.

Wiley Edge, a Wiley brand, bridges the skills gap in technology and other high-demand disciplines by connecting education to the working world. Wiley Edge develops best-in-class hiring, training, and deployment program that build’s pipelines of custom trained IT and financial services talent for some of the biggest names in the industry

Overview of the position: Client Service Associate will be responsible for their specific assigned customer base. Members of the team need to develop a long-lasting relationship with assigned client portfolio. The Client Service Associate is responsible for all the processes within the department and need to collaborate with Internal teams to address customer needs and smooth delivery. How you will make an impact:

• Managing existing client relationships and growing the business from IT staff augmentation perspective

• Strengthen our ties, build relationships

• Handle multiple accounts/clients and build positive relationships.

• Act as the main point of contact for all assigned clients.

• Strong client-facing staffing experience in both hunting and farming.

• Generate opportunities across India by identifying target customers and building brand awareness.

• Ensure sales activity is maintained for prospect facing meetings, general prospecting, and cold calls.

• Build and maintain a consistent pipeline of new opportunities across multiple new clients.

• Regularly meet with prospects to understand their businesses and generate demand for solutions and related services.

• Position yourself as an advisor in aiding potential clients to position Wiley Edge services within their organization.

• Have been responsible for the end-to-end client relationship.

• Develop a long-lasting relationship with the assigned client portfolio. Have created a sales plan for generating revenue. Managing the P&L for the assigned customers

• Act as point of contact for complaints and escalate issues as appropriate.

• Find Opportunities and be responsible for upselling and cross-selling for the defined customer base.

• Collaborate with internal teams to deal with customers’ needs. Also, work closely with Business Development teams to find and grow opportunities within territory/ market.

• Forecasting and maintain a strong pipeline.

• Proven track record of meeting and exceeding targets.

We are looking for people

• 3- 5 years of experience in IT staffing business development/account management

• Experience with contractual staffing is preferred.

• Proven Business development/account management experience with recruitment background and staff augmentation environment.

• Proven ability to manage multiple clients/requirements at a time while paying strict attention to detail.

• Excellent listening, negotiation, and presentation skills.

• Excellent verbal and written communications skills.

• Self-motivated and able to thrive in a results-driven environment

• Relationship building with integrity, reliability, and maturity

• Ability to prioritize among conflicting tasks

• Critical thinking and problem-solving skills

• Excellent time and project management skills.

• Keen attention to detail and adherence to deadlines.

About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. *When applying, please attach your updated resume/CV to be considered.
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Location/Division: Bengaluru, Karnataka, India
Job Requisition: R2203657

Remote Location: No
ELT: Todd Zipper
ELT +1: Ben Town
Management Level ID: S1