Job Description

As a Resource Manager for Contractor & Partner Management, you will drive strategic workforce planning initiatives and optimize human capital resources across Professional Services. Working alongside HR and business segment Leadership, you'll enhance contractor and partner management, identify skill gaps, and ensure alignment between business needs and human capital capabilities. Your role will be crucial in building an efficient workforce that supports organizational objectives, overseeing partner management, guiding stakeholders through the TR procurement process, and implementing time management controls using Certinia and Fieldglass. Key responsibilities include workforce analytics, process improvements, compliance management, and providing strategic recommendations to business leaders.

About the role:

In this opportunity, as

Client Resource Manager

you will:

Lead workforce planning initiatives to optimize contractor utilization and provide strategic guidance to business leaders on workforce planning and development Partner with HR and Leadership Teams to inform strategic hiring decisions based on skill gap analyses and business requirements Develop and implement contractor management processes, including recruitment, onboarding, and performance monitoring Collaborate with the training team to design, execute, and evaluate upskilling programs aligned with identified business needs Conduct workforce analytics to identify trends, opportunities, and areas for improvement in resource capabilities Create and maintain partnerships across business units and with external service providers, such as Fieldglass, to understand and address evolving workforce needs Develop comprehensive reporting on workforce metrics and provide strategic recommendations Drive process improvements in workforce management, resource optimization, and procurement processes to enhance efficiency and reduce cycle times Lead special projects related to human capital enhancement initiatives Establish and oversee partner performance metrics and service level agreements Implement and oversee time management controls across Certinia and Fieldglass platforms, ensuring accurate tracking and reporting for contractors and partners Develop and maintain policies and procedures for effective time management and procurement processes across systems Guide stakeholders through the TR procurement process for engaging contractors and partners Ensure compliance with procurement policies and procedures throughout the contractor and partner lifecycle

About You:

You're a fit for the role of

Client Resource Manager

if your background includes:

Bachelor's in HR, Business Administration, or related field; Master's preferred 5+ years in workforce planning, talent management, or related roles Strong knowledge of training and development Experience in contractor management and workforce optimization Proficient in data analysis and translating insights into actions Skilled in project management and leading multiple initiatives Excellent interpersonal and communication skills Ability to work independently and make strategic decisions Knowledge of HR best practices and workforce trends Familiarity with HRIS systems and workforce planning tools Strong business acumen aligning human capital with business goals Preferred experience in designing and implementing training programs Shift Timing: 6.00 pm to 3 AM (US Shift)
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What's in it For You

Hybrid Work Model:

We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting
Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .


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More information about Thomson Reuters can be found on thomsonreuters.com.