Job Description

Role Overview

The Client Relationship Officer (CRO) will act as the primary point of contact between the agency and its clients. The role focuses on maintaining strong client relationships, ensuring smooth project coordination, timely communication, and high levels of client satisfaction while aligning internal teams to deliver quality outcomes.

Key ResponsibilitiesClient Management

Serve as the single point of contact for assigned clients. Build and maintain long-term client relationships through regular communication. Understand client business goals, brand guidelines, and expectations. Handle client queries, feedback, and escalations professionally.
Project Coordination

Coordinate between clients and internal teams (Design, Content, Performance Marketing, Video, etc.). Collect clear briefs, inputs, references, and approvals from clients. Ensure timelines, deliverables, and quality standards are met. Track project progress and share regular updates with clients.
Communication & Documentation

Ensure all client communications happen

only through official channels (Email / Group / Project tools)

. Prepare MOMs, project trackers, approval mails, and status reports. Maintain proper documentation of approvals, revisions, and change requests.
Budget & Scope Control

Ensure work is delivered within approved scope and budget. Inform management of any additional requirements, revisions, or scope changes. Coordinate with accounts team for POs, invoices, and payment follow-ups when required.
Client Satisfaction & Retention

Proactively identify opportunities to improve service quality. Upsell or cross-sell agency services based on client needs. Ensure high client satisfaction and repeat business.
Required Skills & Competencies

Strong verbal and written communication skills. Excellent coordination and follow-up abilities. Client-handling and negotiation skills. Basic understanding of digital marketing, branding, or creative workflows. Time management and multitasking capability. Proficiency in MS Excel, Google Sheets, Email communication tools.
Educational Qualification

Bachelor's degree in Marketing, Business Administration, Communication, or a related field.
Experience

1-4 years of experience in client servicing, account management, or customer relationship roles Experience in an

Advertising / Digital Marketing / Creative Agency

is preferred.
Key Performance Indicators (KPIs)

Client satisfaction score On-time delivery of projects Number of client escalations resolved Client retention rate Quality of communication & documentation
Preferred Attributes

Professional attitude with problem-solving mindset Ability to handle pressure and tight deadlines Team player with strong coordination skills Process-driven and detail-oriented
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹110,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person