The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, handling client queries, and supporting business growth by managing accounts effectively. The role involves close coordination with the Sales, Production, Design and Operations teams to deliver exceptional service to clients.
Key Responsibilities
Develop and maintain long-term relationships with clients to ensure business growth and retention.
Act as the primary point of contact for customers and resolve client concerns promptly.
Understand client requirements and coordinate with internal teams (design, production, operations) for timely execution of orders.
Manage the CRM database effectively by updating client interactions and tracking sales pipelines.
Provide regular updates and reports to the management regarding customer feedback, issues, and satisfaction levels.
Identify upselling and cross-selling opportunities to maximize revenue.
Ensure timely invoicing, payments, and compliance with company policies.
Organize client review meetings, feedback sessions, and build trust through proactive communication.
Assist in developing strategies to improve customer experience and loyalty.
Qualifications & Skills
Bachelor's degree in Business Administration, Marketing, or related field.
2-5 years of experience in Customer Relationship Management / Client Servicing (preferably in printing, media, or packaging industry).
Strong interpersonal and communication skills (both verbal and written).
Proficiency in CRM software/tools and MS Office.
A keen good designing sense would be greatly appreciated.
Ability to multitask, prioritize, and manage client expectations effectively.
Problem-solving mindset with a customer-first approach.
Negotiation skills and ability to manage escalations.
Key Competencies
Customer-centric approach
Strong organizational skills
Analytical thinking & reporting
Team coordination & collaboration
Business growth orientation
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.