Job Description

Job Summary

We are looking for a proactive and client-focused

Client Relationship Manager

to manage and grow relationships with B2B clients using our WhatsApp, SMS, and digital marketing solutions. The role involves client onboarding, account management, upselling services, and ensuring high client satisfaction and retention.

Key Responsibilities

Manage end-to-end relationships with assigned B2B clients Understand client business needs and recommend suitable WhatsApp & SMS marketing solutions Coordinate with sales, tech, and operations teams for smooth campaign execution Handle client onboarding, product demos, and service walkthroughs Ensure timely delivery of campaigns and adherence to SLAs Act as the primary point of contact for client queries, escalations, and support Monitor campaign performance and share reports and insights with clients Drive upselling and cross-selling of marketing solutions Maintain strong client retention and renewal rates Collect client feedback and suggest service improvements

Eligibility & Skills

Graduate/MBA in Marketing, Business, or related field 1-4 years of experience in client servicing, account management, or B2B sales Experience in digital marketing, SaaS, or messaging platforms preferred Strong communication skills (verbal & written) Good understanding of WhatsApp Business API, SMS marketing, or similar platforms (preferred) Ability to manage multiple clients and work in a fast-paced environment Tech-savvy with basic knowledge of CRM tools and reporting dashboards

What We Offer

Competitive salary + performance incentives Opportunity to work in a fast-growing digital marketing environment Client-facing exposure with enterprise and SME brands Learning and growth opportunities
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person