Job Description

- Client Relationship Manager (Retail & Fixtures Industry)

Location:

Gurgaon (Preferred Candidates from Gurgaon)

Experience:

3-5 years in Client Relationship Management, preferably in Retail Fixtures/Furniture Industry

Job Overview:

We are looking for a dynamic

Client Relationship Manager

to strengthen our customer relationships and drive business growth. The ideal candidate should have experience in the

retail fixtures and furniture industry

and a strong ability to manage client accounts, understand their needs, and provide tailored solutions.

Key Responsibilities:

Develop and maintain strong relationships with existing and potential clients. Act as a key point of contact for clients, ensuring smooth communication and prompt resolution of queries. Understand client requirements and coordinate with the internal team (design, production, and logistics) to ensure timely project delivery. Work closely with the sales team to identify new business opportunities and upsell products/services. Monitor market trends and competitor activities to suggest improvements in offerings. Negotiate contracts and close deals while maintaining a focus on customer satisfaction. Prepare and present reports on client interactions, feedback, and project status. Ensure timely follow-ups, meetings, and service delivery to maintain long-term relationships.

Requirements:

3-5 years of experience in

Client Relationship Management, Business Development, or Account Management

in the

retail fixtures/furniture/interior industry

. Strong communication and interpersonal skills. Ability to handle multiple clients and projects simultaneously. Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software. Knowledge of retail store layouts, fixtures, and furniture solutions is a plus.

Candidates residing in Gurgaon are preferred.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person