Job Description

Job Role:

To manage customer relations, handle queries and complaints, and ensure high levels of client satisfaction by maintaining smooth communication between residents/clients and the operations team.

Key Responsibilities:

Act as the single point of contact for all customer/resident communications.

Handle and resolve client complaints, feedback, and service requests in a timely manner.

Maintain daily records of complaints, closures, and pending issues in CRM software or Excel.

Coordinate with facility, housekeeping, maintenance, and security teams for quick resolution of issues.

Conduct regular follow-ups with residents/customers to ensure satisfaction after service completion.

Prepare and share daily/weekly/monthly MIS reports with management.

Support the facility team in society events, meetings, and communication drives.

Maintain and update client database, contact details, and service history.

Ensure service delivery as per company standards and SLAs.

Assist in billing, payment follow-up, and documentation as required.

Required Skills:

Excellent communication and interpersonal skills.

Strong problem-solving and coordination abilities.

Good command over MS Excel and email communication.

Customer-centric approach and positive attitude.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person