Job Description

Job description

Core Responsibilities of a Key Account Manager/ Client relationship Manager

A KAM's role is multifaceted, combining sales, account management, and strategic planning.

1. Relationship Management:

Primary Liaison:

Serve as the main point of contact for all key account activities.

Trust Building:

Develop deep, trust-based relationships with key stakeholders at the client organization (e.g., C-suite executives, department heads).

Client Advocacy:

Act as the client's advocate withinyour own company, ensuring their needs and feedback are heard and addressed.

2. Strategic Account Growth:

Revenue Growth:

Identify and execute opportunities to expand business within the account (e.g., upselling, cross-selling new products/services).

Business Planning:

Collaborate with the client to create and execute joint business plans that align with their goals.

Market Intelligence:

Understand the client's business, industry trends, and competitive landscape to anticipate their future needs.

3. Internal Coordination:

Orchestrate Resources:

Act as a "quarterback" for the account, coordinating internal teams such as:

Pre-sales/Consulting:

For technical requirements and solutions.

Customer Support:

To resolve any issues quickly.

Communicate:

Provide regular updates to internal stakeholders on account health, risks, and opportunities.

4. Retention and Renewal:

Proactive Management:

Monitor the account for any signs of dissatisfaction or risk of churn.

Contract Renewals:

Lead the negotiation and renewal process for major contracts.

Satisfaction:

Ensure the client is satisfied with the products, services, and overall relationship.
Job Type: Full-time

Work Location: Panjarapole

Interview Location : Ambawadi

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person