Job Description

Job Overview:

We are looking for a

proactive and client-focused Client Relationship Manager (CRM)

to join our team. The ideal candidate will ensure complete client satisfaction by managing leads after order placement, providing after-sales support, resolving queries, and maintaining long-term client relationships through consistent communication and follow-ups.

Key Responsibilities:

Follow up with clients after order placement to ensure smooth execution and satisfaction. Provide excellent after-sales support and ensure all client needs are met. Collect and document genuine client feedback. Coordinate the service process -- from order confirmation to payment collection. Address and resolve client queries or concerns promptly and professionally. Offer product or service guidance when required. Act as the main point of contact for client issues and escalate where necessary. Understand client expectations and provide appropriate solutions.

Key Skills Required:

Polite and professional communication skills. Strong and consistent follow-up ability. Excellent verbal and written communication. Problem-solving and decision-making skills. Proactive, organized, and customer-oriented approach. Good understanding of company products and services. Always reachable during working hours via phone or email.
Job Type: Full-time

Pay: ₹16,000.00 - ₹24,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Client Relationship : 2 years (Preferred)
Work Location: In person