Job Description

Job Title: Client Relationship Executive - CRM Executive

Location:

Kasturi Nagar, Bangalore (On-Site)

Job Type:

Full-Time | Immediate Joining Preferred

Salary:

Negotiable (Based on experience and communication skills)

Gender Preference:

Female candidates preferred

About the Role:

We are seeking a

Client Relationship Executive (CRM)

who can manage end-to-end customer engagement, handle client service after order placement, and ensure client satisfaction through effective follow-ups and support. The ideal candidate should be customer-oriented, polite, and proactive with excellent communication skills.

Key Responsibilities:

Manage client communication after order placement through to payment collection Provide

after-sales service

and ensure customer satisfaction Proactively collect and document

genuine client feedback

Handle and resolve client queries and escalate issues when necessary Maintain regular follow-ups with clients on deliveries, service issues, and payments Support clients with detailed information about company products and services Act as the

single point of contact

for assigned clients Coordinate internally with relevant teams to ensure timely and accurate resolution of issues

Key Skills & Requirements:

Polite, professional, and confident communication skills (spoken and written) Strong follow-up skills and commitment to closure Ability to understand client needs and respond accordingly Proactive and self-driven approach to customer service Good organizational and time-management skills Must be comfortable handling client calls and staying accessible Knowledge of the company's products/services (training will be provided) Proficiency in MS Office, email, and basic CRM tools is an advantage

Qualifications:

Graduate in any discipline (B.Com, BBA, BA, etc.) 1-3 years of experience in client servicing, CRM, or customer support preferred

What We Offer:

Friendly and supportive work environment Training and mentorship for skill development Opportunity to grow into senior CRM or account management roles Exposure to real-time customer relationship processes and cross-functional coordination

Note:

This is a full-time, on-site role based in

Kasturi Nagar, Bangalore

. We are actively hiring for

immediate joiners

, and

female candidates

are preferred for this position.

Job Types: Full-time, Permanent

Pay: Up to ?800,000.00 per year

Schedule:

Day shift
Application Question(s):

What is your current and expected CTC? Are you comfortable with the work location of Kasturi Nagar, Bangalore? Which CRM Tools have you used before? How many years of experience do you have in CRM role?
Work Location: In person