Job Description

Role Summary

The

Client Relationship Manager (CRM)

ensures client satisfaction through proactive communication, progress tracking, and issue resolution. The role demands consistent follow-ups, clear coordination between internal teams and clients, and maintaining long-term trust-based relationships.

Key Responsibilities

Act as the primary point of contact between clients and internal teams. Monitor client projects and ensure timely delivery and satisfaction. Maintain regular communication through calls, emails, and reports. Create and update client documentation -- trackers, presentations, and meeting notes. Identify opportunities for cross-selling and up-selling services. Resolve client issues proactively and escalate critical matters when necessary. Track project milestones, collect feedback, and ensure client delight.

Mandatory Skills

Professional

email & call communication

etiquette. Excellent

task management

and follow-up discipline. Strong

documentation skills

, including: Excel-based trackers Presentation creation (Google Slides / PowerPoint)

Desirable Skills

Basic understanding of

project management tools

(e.g., Notion, Trello). Exposure to

cross-selling

and

up-selling

practices. Familiarity with

CRM or client tracking systems

.

Behavioral Competencies

Empathy

-- Understand client concerns and anticipate needs.

Organization

-- Maintain structured and detailed communication records.

Accountability

-- Take ownership of client satisfaction and deliverables.

Cognitive Abilities

Strong

conflict resolution

and

prioritization

skills. Ability to handle multiple clients/projects simultaneously.

Communication

Excellent

interpersonal

,

presentation

, and

negotiation

skills. Clear and concise

verbal and written

communication.

Education

MBA / BBA / Any Bachelor's degree with strong communication proficiency.

Motivation & Fitment

Passionate about

building and maintaining relationships

. Motivated by

client satisfaction

and

collaborative problem-solving

. Ideal for career paths in

Client Management

,

Project Coordination

, or

Customer Success

.
Top performers may transition to full-time

Client Relationship Executive / Manager

roles post-internship based on performance and organizational fit.

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: From ?15,000.00 per month

Work Location: In person