Handle incoming calls, Messages, website leads, and walk-in patient inquiries
Provide accurate information about clinic services, treatments, and doctors
Schedule, confirm, and reschedule patient appointments efficiently
Perform follow-up calls/messages with new and existing patients
Convert inquiries into confirmed appointments and treatment bookings
Maintain patient records and update CRM/clinic management software
Coordinate with doctors, front office, and medical staff for smooth patient flow
Handle patient feedback, concerns, and basic complaints politely
Support billing/front-desk activities when required
Achieve daily/weekly/monthly lead conversion and follow-up targets
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