Job Description

Job Title: Client Relationship Executive

About the Company

SFTraining is a leading provider of professional training solutions, delivering high-quality online and offline learning programs to individuals, professionals, and corporate clients. We are committed to enhancing workforce capabilities through structured, industry-relevant training.

Position Overview

We are seeking a highly professional and client-focused

Client Relationship Executive

to strengthen our client engagement, support business development initiatives, and ensure seamless coordination of training programs. The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to build and maintain long-term client relationships.

Key Responsibilities

Client Relationship Management

Serve as the primary liaison for all client communications and requirements. Develop, maintain, and nurture long-term relationships with existing and new clients. Understand client needs and recommend suitable training solutions. Ensure timely follow-ups, satisfaction monitoring, and issue resolution.

Business Development & Sales Support

Generate new leads through cold calling, email outreach, and networking. Engage with potential clients to present training offerings and convert inquiries into business opportunities. Assist in preparing proposals, commercial quotations, and sales presentations. Maintain updated records of client interactions, leads, and conversion progress.

Training Coordination

Coordinate with internal teams and trainers to ensure smooth execution of training programs. Share schedules, program details, materials, and updates with clients. Ensure timely communication and high-quality service delivery throughout the training cycle.

Marketing & Brand Support

Collaborate with the marketing team for promotional activities and campaigns. Contribute to content creation for social media, email marketing, and promotional materials. Support initiatives aimed at enhancing brand visibility and organizational growth.

Skills & Competencies

Excellent verbal and written communication skills. Strong interpersonal and relationship-building abilities. Good understanding of basic sales and marketing principles. Ability to multitask, prioritize, and manage client expectations professionally. Proactive, disciplined, and target-oriented mindset. Proficiency in MS Office and basic CRM tools (preferred).

Qualifications

Bachelor's degree in Business Administration, Marketing, or any relevant field. 1-3 years of experience in Client Relationship, Sales, or Business Development roles.
Job Types: Full-time, Permanent, Fresher

Pay: From ?18,000.00 per month

Work Location: In person