Job Description

About the Role:

We are seeking a proactive and client-focused

Client Relationship Executive

to strengthen client engagement and drive business growth. The ideal candidate will act as a strategic bridge between the organization and our clients--ensuring satisfaction, resolving issues, and identifying opportunities for

upselling and cross-selling

our products and services.

Key Responsibilities:

Serve as the

primary point of contact

for assigned clients, maintaining long-term relationships and trust. Understand client needs and business objectives to offer

tailored solutions

aligned with company offerings. Proactively identify opportunities for

upselling and cross-selling

additional services or product upgrades. Coordinate with internal teams (Technical, Marketing, HR, and Operations) to ensure timely delivery and client satisfaction. Maintain detailed client records, communication logs, and performance reports. Follow up on renewals, payments, and service feedback to ensure retention and recurring business. Address client queries or escalations promptly, ensuring positive resolutions and continuous improvement. Participate in strategic review meetings and contribute insights for enhancing client experience.

Key Skills & Competencies:

Strong interpersonal and communication skills (verbal & written). Proven ability to manage multiple clients with attention to detail. Sound understanding of

sales, negotiation, and upselling techniques.

Customer-oriented mindset with a solution-driven approach. Proficiency in CRM tools and MS Office Suite. Ability to collaborate across departments and maintain professionalism under pressure.
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹9,196.91 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person