Job Description

Role: Client Relationship Executive
Job Location: Marine Drive
Head Office: Marine Drive, South Mumbai
Operational Office: Kanjurmarg, Central Mumbai
Who are we?
Design First delivers personalized luxury interior and furniture design to India's discerning
homeowners and corporates. Led by prolific, seasoned luxury brand builders, internationally trained
designers, world-class professionals and passionate, steadfast teams of turnkey project execution
specialists. We seek excellence in design and are committed to bringing back trust and excitement
in the design process.
To know more about us, visit www.designfirst.co.in and https://instagram.com/designfirstofficial
We are a lean team of high performing go-getters who take ownership of their roles in the
organization. Debates and discussions are an important part of our culture, and we encourage
people to bring unique perspectives to the conversations. Most importantly, we love solving
problems.
If you think you're cut out from a similar cloth, we'd encourage you to apply for this role.
Role Overview:
We're looking for a polished, service-oriented professional to be the face of our luxury interiors brand.
This role blends front desk excellence, client relationship management, and administrative
coordination, ensuring a premium experience for High Net-Worth Individuals (HNIs) and VIP clients.
The ideal candidate will possess exceptional interpersonal skills, strong organizational capabilities,
and a passion for working with High Net-Worth Individuals (HNIs) and VIP clientele.
Key Responsibilities:
Client Servicing & Relationship Management

• Be the first point of contact for clients and visitors, ensuring all walk-ins and calls are

attended to with professionalism and warmth.

• Attend and respond to all client phone inquiries received via marketing campaigns,

newspaper inserts, advertisements, references, or other channels.

• Validate client information as per company criteria and record accurately in the internal

database/CRM.

• Schedule appointments for client visits to the Experience Centre, warmly welcome them

upon arrival, and ensure a premium hosting experience.

• Serve as the first point of contact between clients and the Design team to capture initial

requirements.

• Give tours of the Experience Centre, ensuring an engaging and informative experience if

required.

• Follow up with client's post-visit, reschedule meetings if required, and keep relevant

teams updated.

• Ensure no client call goes unanswered, promptly return any missed calls.

Coordination & Reporting

• Maintain structured and up-to-date records of all appointments, meetings, visits, and

follow-ups in the CRM.

• Prepare daily and weekly reports on client interactions, appointments, and follow-ups for

internal review.

• Coordinating with the design team to ensure timely meetings and a seamless handover

once initial expectations are captured.

• Share client preferences, feedback, and special requests with internal teams proactively.

Premium Service & Brand Representation

• Ensure the front desk and client areas are managed seamlessly, always reflecting the

brand's premium standards.

• Maintain a luxury environment at the Experience Centre, ensuring it reflects the brand's

high standards.

• Document client feedback to improve services and offerings.
• Support marketing by sharing lead quality insights and client interaction trends.
• Assist in organizing exclusive events, shoots, or client days, ensuring every detail is

executed flawlessly for a high-touch experience.
Workplace Experience & Operations

• Ensure seamless functioning of the front desk, including visitor reception, call handling,

and hospitality.

• Manage workplace ambience -- decor, plants, pantry, housekeeping and overall

environment to reflect luxury brand standards.

• Coordinate vendors, service providers, and facility needs to ensure smooth day-to-day

operations.

• Maintain essential inventories, emergency supplies, and safety readiness.
• Support HR and leadership in planning events, celebrations, and office initiatives within

budgets.

• Act as the single point of contact for operational requirements, ensuring efficiency,

responsiveness, and premium service delivery
Who Qualifies?
Education

• Bachelor's or Master's degree in a relevant field
• 5+ years of experience in client relations, preferably in luxury sectors such as hospitality,

aviation, premium retail, real estate, or interiors/design.
Experience

• Minimum 5 years in a client-facing role, managing HNIs/VIP clients.
• Exposure to luxury or premium services is strongly preferred.
• Passion for luxury interiors and a keen eye for aesthetics, will be add on.

Skills & Attributes

• Communication: Exceptional verbal and written communication skills.
• Attention to Detail: Accuracy in client records and service delivery.
• Tech Savvy: Proficient in Microsoft Office Suite, CRM tools, basic ERP knowledge a plus.
• Service Excellence: Commitment to delivering personalized, high-touch client

experiences.

• Interpersonal Skills: Ability to build lasting client relationships.
• Adaptability: Quick to understand client needs and proactively resolve issues.
• Team Player: Works seamlessly with Internal team, Marketing and Design teams.
• Luxury Mindset: A strong passion for luxury services and commitment to representing a

prestigious brand.
Work Timings:

• Monday to Friday: 9:30 AM - 6:30 PM
• Saturday: 9:30 AM - 3:30 PM (Half Day)

Skills Required