Job Description

: Client Relationship Manager

Position Overview

The Client Relationship Manager (CRM) is responsible for building, maintaining, and strengthening long-term relationships with clients. The role ensures client satisfaction, retention, and growth by acting as the primary point of contact and delivering exceptional service and solutions.

Key Responsibilities

Client Relationship Management

Serve as the main contact for assigned clients, understanding their goals, needs, and challenges. Develop strong, long-term relationships to ensure high levels of client satisfaction. Conduct regular meetings, reviews, and check-ins to assess client performance and opportunities.

Account Growth & Strategy

Identify opportunities for upselling, cross-selling, and expanding service offerings. Work with internal teams to tailor solutions that meet client business objectives. Prepare strategic account plans to support client growth and long-term retention.

Service Delivery Coordination

Coordinate with internal teams (sales, operations, marketing, product, support) to ensure timely and quality delivery of solutions. Monitor project execution to ensure client expectations and deadlines are met. Handle client escalations and ensure prompt resolution.

Data & Reporting

Track client KPIs, usage, feedback, and performance metrics. Prepare client reports, proposals, and business reviews. Maintain accurate records in CRM systems.

Market & Client Insights

Gather business intelligence, client insights, and market trends. Provide feedback to product or service development teams for continuous improvement.

Qualifications & Requirements

Bachelor's degree in Business, Marketing, Communications, or related field. 3-7 years of experience in client relationship management, account management, or customer success. Strong communication, negotiation, and interpersonal skills. Good understanding of CRM tools and data analysis. Ability to manage multiple clients and priorities simultaneously. Problem-solving mindset and customer-centric approach.

Key Skills

Relationship building Communication & presentation Account management & retention Strategic planning Conflict resolution Cross-functional collaboration Time management CRM software proficiency
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person