to support customer relationship operations at . The ideal candidate will be responsible for managing CRM data, maintaining dashboards, and generating insights that enhance customer engagement and improve business performance. This role is well-suited for fresh graduates with foundational analytical skills and a strong interest in CRM management.
Key Responsibilities
Maintain, update, and oversee the organization's CRM system.
Analyze CRM data to identify customer behavior patterns, engagement metrics, and improvement opportunities.
Prepare periodic CRM performance reports and present insights to management.
Support sales, marketing, and operations teams by optimizing CRM workflows.
Assist in building dashboards, customer segments, and campaign tracking modules.
Ensure data accuracy and cleanliness through routine data audits.
Handle CRM-related queries and requests from internal teams.
Key Requirements
Bachelor's degree in Data Science, Statistics, Business Analytics, Computer Science, or related fields.
0-1 year of experience in CRM support, data analysis, or similar roles..
Strong proficiency in MS Excel/Google Sheets; basic knowledge of SQL or visualization tools (Power BI/Tableau) is an added advantage.
Strong analytical skills, excellent attention to detail, and a proactive approach to problem-solving.
Good communication skills and ability to collaborate across teams.
Benefits
Work-from-home flexibility
Remote-friendly role
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Work from home
Work Location: Remote
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